Refund policy
To avoid needing to engage the annoying returns process, we strongly encourage question asking!
If you need measurements, extra details, anything at all - just email us
- No returns for change of mind
- Returns accepted only item is not as described or damaged or flawed in a way that was not shown in original listing
- Cost for postage of return item is borne to the buyer, and cost of original postage is non-refundable
- Buyers have 14 calendar days from delivery date to raise an eligible return
We have a 14-day return policy, which means you have 14 calendar days after delivery date to request a return.
To start a return, you can contact us at emma@merchloop.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at emma@merchloop.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, but will be marked as such where this is the case. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, and you still haven’t received the funds to your account, please contact emma@merchloop.com.au.